Who The real customer is in aged care and why it matters for customer experience

Who The real customer is in aged care and why it matters for customer experience

Who The real customer is in aged care and why it matters for customer experience As customer-centricity and customer experience becomes an important strategic focus for many aged care providers today, one question remains – Who is your customer? Whilst a simple...
Innovation Index Case Study: Breast Cancer Network Australia

Innovation Index Case Study: Breast Cancer Network Australia

Innovation Index Case Study: Breast Cancer Network Australia Not-for-profit organisations are increasingly recognising the importance of stakeholder-centricity. As individuals’ access to personalised services becomes a societal norm, much stronger responses are being...