Showing Empathy Towards Customers In The Wake of COVID-19

Showing Empathy Towards Customers In The Wake of COVID-19

Showing Empathy Towards Customers In The Wake of COVID-19 Displaying empathy towards customers has never been more necessary in the wake of COVID-19. Do you understand how your customers are feeling these days? Do you thoroughly understand? Or do you assume that they...
A Customer Centric Culture In Healthcare & The Seduction Of Technology

A Customer Centric Culture In Healthcare & The Seduction Of Technology

A Customer Centric Culture In Healthcare & The Seduction Of Technology The current thinking when it comes to a customer centric culture in technology focuses on the internet, high speed broadband, data and personalised medicine. However, at the other end of the...
Streaming Wars – The battle for the satisfied customer

Streaming Wars – The battle for the satisfied customer

Streaming Wars – The battle for the satisfied customer Streaming platforms such as Netflix, Stan and HBO are struggling to keep customers engaged in an era which offers an endless plethora of entertainment. The rising cost of cable television coupled with the...
5 Ways to Create a Customer Centric Strategy

5 Ways to Create a Customer Centric Strategy

5 Ways to Create a Customer Centric Strategy   How to create the perfect customer centric strategy   Everyone is talking about how to put the customer at the centre, yet few get it right. It is astonishing that, in this day and age, many organisations still...
The Top 5 Digital Transformation Insights from Mary Meeker’s 2019 Internet Report

The Top 5 Digital Transformation Insights from Mary Meeker’s 2019 Internet Report

The Top 5 Digital Transformation Insights from Mary Meeker’s 2019 Internet Report   Business Model Transformation There is a huge amount of data contained in the 333 slides of Mary Meeker’s 2019 Internet report, much of which updates trends identified in earlier...
Will AI Impact the Future of Creativity?

Will AI Impact the Future of Creativity?

Will AI Impact the Future of Creativity? There’s a stark truth that is highlighted by the growth of AI. The more “intelligent” computers become, the more we’ll need creative skills to solve problems and generate growth. At its core, AI enables us to spot patterns,...