Showing Empathy Towards Customers In The Wake of COVID-19

Showing Empathy Towards Customers In The Wake of COVID-19

Showing Empathy Towards Customers In The Wake of COVID-19 Displaying empathy towards customers has never been more necessary in the wake of COVID-19. Do you understand how your customers are feeling these days? Do you thoroughly understand? Or do you assume that they...
A Customer Centric Culture In Healthcare & The Seduction Of Technology

A Customer Centric Culture In Healthcare & The Seduction Of Technology

A Customer Centric Culture In Healthcare & The Seduction Of Technology The current thinking when it comes to a customer centric culture in technology focuses on the internet, high speed broadband, data and personalised medicine. However, at the other end of the...
What Investors Need to Know About Corporate Venture Capital

What Investors Need to Know About Corporate Venture Capital

What Investors Need to Know About Corporate Venture Capital I recently attended ‘The Collective’ conference in New York run by CB Insights. The conference focused on two streams; innovation in all of its forms and Corporate Venture Capital (CVC). Similarly to one of...
How to recognise Innovation Theatre

How to recognise Innovation Theatre

How to recognise Innovation Theatre There is a lot of what we call “Innovation Theatre” floating around. That is, innovation just for show, with no real outcome. Don’t be fooled by it. Below I examine what to be aware of in order to avoid Innovation Theatre, and what...
Streaming Wars – The battle for the satisfied customer

Streaming Wars – The battle for the satisfied customer

Streaming Wars – The battle for the satisfied customer Streaming platforms such as Netflix, Stan and HBO are struggling to keep customers engaged in an era which offers an endless plethora of entertainment. The rising cost of cable television coupled with the...