Introducing
Human-Centred Intelligence

“I was really pleased with the outcomes delivered by the work that the Strategy Group undertook with MDS. The Strategy Group adopted a partnership approach with the MDS team and by working together, we were able to gain invaluable insights into relationships that MDS has with its service participants and other stakeholders that will enable us to further develop and grow our services.​ ​ The Strategy Group team used methods that engaged MDS staff, service participants, carers and community partners – I believe that it is this approach was integral to the quality of the project’s final deliverable"

“After first round of interviews with The Strategy Group, when we all came back together and shared insights it just demonstrated to me that it was invaluable to go out and speak with the people you are actually developing solutions for – it was very grounding as a policy officer to understand the everyday experience of the end user.”​

"I would not hesitate to recommend The Strategy Group to any organisation seeking to truly partner with an organisation who is willing to listen to your unique needs and design an approach that will ultimately help you reach your desired outcome. We are extremely delighted what we were able to achieve and are looking forward to delivering value to our community through our customer experience roadmap.”​

"I have no hesitation in putting them in front of stakeholders, including clients as I have the utmost confidence that they will represent Bolton Clarke in a manner reflective of our culture and values."