Developing an Idea-to-Execution Innovation Framework​
THE CHALLENGE Based on the opportunity areas and
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Customer Experience
Explore how to elevate every interaction your clients have with your business. Our articles shed light on best practices, innovative approaches, and real-world examples that aim to transform your customer journey into a memorable experience. Interested in our Customer Experience Strategy services? Contact Us
Innovation Benchmark Assessment & Current State Analysis​
THE CHALLENGE The Strategy Group was engaged by
Refreshing the Customer Experience Strategy for Wyndham City Council ​
CHALLENGE Wyndham is one of the fastest growing
Transforming the Customer Experience Journey into an Exceptional Experience
In today’s competitive market, simply understanding the customer
How Councils can compete with the rising expectations of their communitiesÂ
Rising customer expectations are prompting Councils across Australia
synthetic users
Synthetic Customers for Improved Customer Experience
In today’s rapidly evolving business landscape, the emergence
Harnessing the Untapped Potential of ChatGPT4 for Data Analysis
In recent times, ChatGPT has found its place
Design solutions that shatter assumptions, delight customers, and define growth possibilities sustainably
