Sutherland Shire Council’s Journey through Co-Creation and CX Research
THE CHALLENGE As customer expectations continually evolve, it […]
Sutherland Shire Council’s Journey through Co-Creation and CX Research Read More
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How Councils can compete with the rising expectations of their communities
Rising customer expectations are prompting Councils across Australia
How Councils can compete with the rising expectations of their communities Read More
Why you need to reframe you customer strategy in a world of digital disruption – And how you can do it
Find out why it is critical that organisations adapt and re-frame their customer strategy in a world of constant digital disruption, and how you can do it.
Chat-bots: The Intersection of Digital Disruption and Customer Experience
Chat-bots are an almost ubiquitous part of digital strategy – learn about what is needed for them to improve rather than detract from customer experience.
Chat-bots: The Intersection of Digital Disruption and Customer Experience Read More
Why Culture is the Key to Digital Transformation Success
2020 was the year of digital transformation, yet 70% of businesses still fail in their delivery. Learn about why culture and employee experience will be critical for a successful DT delivery in 2021
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Is the future of the digital experience really human-centred?
Learn about the rapidly changing future of the human centred digital experience, and what it means for the digital strategy of tomorrow.
Is the future of the digital experience really human-centred? Read More
