Building The Foundations for the Success of the John Holland Energy Business​
THE CHALLENGE In April 2023, John Holland launched
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Building internal CX Practice to drive customer-centricity in the bid process​
THE CHALLENGE As Australia’s leading infrastructure contractor, John
customer experience
Putting The Customer At The Heart Of Bolton Clarke​
THE CHALLENGE Bolton Clarke is a not-for-profit provider
AI
Building the Foundations for Wyndham City Council’s AI Roadmap​
THE CHALLENGE Wyndham, one of Victoria’s fastest-growing municipalities,
customer experience
Creating a Seamless and Personalised Customer Experience for the Town of Port Hedland
THE CHALLENGE In a bid to elevate its
Empowering Farmers in the New Age of Natural Capital & Environmental Markets
THE CHALLENGE NSW agriculture’s future hinges on environmental
customer experience
Creating a Customer-Centric Strategic Direction for Indara​
THE CHALLENGE Indara, a leader in digital infrastructure,
customer experience
Reimagining the onboarding experience for Bolton Clarke’s RAC
Discover how The Strategy Group and Bolton Clarke redefined the onboarding customer experience for their clients.
customer experience
Sutherland Shire Council’s Journey through Co-Creation and CX Research
THE CHALLENGE As customer expectations continually evolve, it
Innovation
Establishing an Innovation Partnership Ecosystem
THE CHALLENGE Bolton Clarke is a not-for-profit provider
Design solutions that shatter assumptions, delight customers, and define growth possibilities sustainably
