How to Centralize Customer Experience During COVID-19

How to Centralize Customer Experience During COVID-19

 How to centralise customer experience during covid-19   Three steps for determining what customers need, and how you can fulfill them. During the 18 months of its global presence, COVID-19 has put an abundance of new pressures on every dimension of human life. Major...
6 Steps to Optimize Your Customer Experience (CX)

6 Steps to Optimize Your Customer Experience (CX)

6 Steps to Optimize Your Customer Experience (CX)   If one adage has held true since the dawn of commerce (in about 10,000 B.C., when early civilizations traded cattle), it’s that happy customers are loyal customers. Businesses which go the extra mile to make...
The Hybrid Workplace Model: How the Employee Experience is Being Overlooked

The Hybrid Workplace Model: How the Employee Experience is Being Overlooked

The Hybrid Workplace Model: How the Employee Experience is Being Overlooked   As offices transition to post-pandemic work life, one thing is clear: the hybrid workplace model is here to stay. The World Economic Forum predicts that by 2025, “Work will not be...
Employee Experience and Embracing the Future of work

Employee Experience and Embracing the Future of work

 Employee Experience and Embracing the Future of work  Embracing the shift to hybrid Throughout the COVID pandemic, our worlds, both personally and professionally, have been in flux. Sure bets have given way to shaky ground, whilst sacred cows have had a forensic...
Why you need to reframe you customer strategy in a world of digital disruption – And how you can do it

Why you need to reframe you customer strategy in a world of digital disruption – And how you can do it

 Why you need to reframe your customer strategy in a world of digital disruption – And how you can do it   The conventional values that were used to label customer needs no longer apply in today’s global market. Advancing technologies are powering customer...