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Conducting An Environmental Scan To Help Design A Successful Good Neighbours Program

By: Poppy Triscott

THE CHALLENGE

The Good Neighbours Program (GNP), a $10 million initiative under the NSW Biosecurity Act 2015, addresses pest and weed infestations along public-private land interfaces. Recently transferred to Local Land Services (LLS), the program seeks to build land managers’ skills, strengthen public-private collaboration, and improve pest and weed control through coordinated efforts. Early-stage challenges included integrating stakeholder input, aligning with biosecurity laws, and enhancing reporting and data sharing.

LLS engaged The Strategy Group to conduct a comprehensive environmental scan of existing programs, develop actionable recommendations, and establish a foundation for the GNP’s successful implementation.

THE APPROACH

Co-designing program recommendations through stakeholder engagement and collaboration

The Strategy Group adopted a three-phase approach to support the development of the Good Neighbours Program:

Stakeholder Engagement and Program Identification

Conducted interviews with cross-tenure stakeholders, including representatives from National Parks, Crown Land, NSW Farmers, and Invasive Species Council, to gather insights into pest and weed program learnings.
Distributed surveys to internal and external stakeholders to identify programs relevant to the GNP.

Program Shortlisting

Collaborated with pest and weed subject matter experts to co-create program prioritisation criteria.
Shortlisted key programs for inclusion in the GNP.

Program Recommendations

Developed key recommendations for program management, systems, and data-sharing enhancements.

OUTCOMES

A solid foundation to drive collaborative pest and weed management efforts across NSW

We worked closely with LLS to finalise next steps for the GNP, achieving the following outcomes:

A shortlist of 19 key programs for inclusion in the GNP
GNP program management recommendations
GNP systems and data recommendations.

The GNP is now positioned to lead collaborative pest and weed management across NSW. These initiatives will enhance compliance with the Biosecurity Act while equipping land managers to achieve sustainable, long-term results for both public and private lands.

Poppy Triscott

Poppy is passionate about human-centred design and its potential to create huge value for our clients. She has delivered a variety of digital transformation programmes across multiple industries, taking a design-led approach to help businesses create customer-centric experiences and help solve strategic business problems. Her strong communication and storytelling skills enable her to guide clients along the experience strategy journey and engage and empathise with their customers. Poppy began her career in London as an analyst at Cognizant before moving into the design world at US-based creative agency Wongdoody, and subsequently Accenture Interactive. She brings her 6+ years of professional experience to help The Strategy Group’s clients define their customer experience strategy and reach their strategic goals. Poppy is driven by her interest in human behaviour and psychology to enhance customer experiences and improve people’s lives through digital design. She enjoys employing a curious, creative and people-focused lens to her work to deeply understand our client’s customers and design innovative solutions to meet their needs. Poppy possesses a Bachelor of Science in Psychology from the University of Southampton.