Digital transformation
A Robust Framework to Drive Digital Transformation with Empathy
Successful digital transformation necessitates a clear and effective framework, rooted in empathy.
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Customer Experience
Explore how to elevate every interaction your clients have with your business. Our articles shed light on best practices, innovative approaches, and real-world examples that aim to transform your customer journey into a memorable experience. Interested in our Customer Experience Strategy services? Contact Us
Ethics in Human-Centered Design: Crafting Solutions with Integrity
In today’s rapidly evolving design landscape, the intersection of ethics and human-centered design (HCD) is more crucial than ever.
The Role of Consultants in Government: A Strategy Consultant’s Perspective
Developing a robust Customer Experience Strategy to guide the delivery of an exceptional and sustainable alumni experience
Business Strategy
The Forgotten Innovation that is Costing us Millions
Behind the ‘cutting-edge’ company and down the innovation chain are thousands of innovators that are often taken for granted
Business Model Innovation
Webinar: Empathy, Trust, Competence: Have our government leaders failed us?
Empathy, Trust, Competence: Have our leaders failed us?
Business Strategy
6 Steps to Optimise Your Customer Experience (CX)
Customer-centric organizations are 60% more profitable than product-centric organizations. Here’s a step-by-step guide for improving your CX.
Business Strategy
Why you need to reframe you customer strategy in a world of digital disruption – And how you can do it
Find out why it is critical that organisations adapt and re-frame their customer strategy in a world of constant digital disruption, and how you can do it.
Business Model Innovation
Is the future of the digital experience really human-centred?
Learn about the rapidly changing future of the human centred digital experience, and what it means for the digital strategy of tomorrow.
agile practices
Crafting a Customer Strategy for Market Entry and Growth
Discover how The Strategy Group uncovered the cultural barriers to mask-wearing by partnering with a leading mask manufacturer and developing a customer strategy for market entry under the stress of a rapidly changing economy.
Design solutions that shatter assumptions, delight customers, and define growth possibilities sustainably
