In the rapidly evolving landscape of the aged care sector, one persistent issue remains at the forefront of our collective concerns: loneliness among the elderly. This multifaceted problem not only affects the emotional well-being of our seniors but also has
In today’s competitive market, simply understanding the customer journey isn’t enough. Businesses must transform this journey into an exceptional experience that surpasses customer expectations. This requires a strategic approach that goes beyond traditional customer service. For instance, Macquarie Bank has
Rising customer expectations are prompting Councils across Australia to improve their maturity and deliver a customer experience that aligns with what customers expect from interacting with any organisation. Introduction Over the last decade, Councils across Australia have been scrambling to
How often have you walked into a bank or shop, and the first thing you see is a sign that assumes you are about to bully or attack the staff? Does this make you feel welcome? Does it set the
A few weeks ago, on March 20th and 21st, I attended the Australian Healthcare Week conference. It was great to hear from leading industry voices about their insights, challenges, and visions for the future. The discussions reflected a common ambition
In a compelling webinar that’s changing the conversation around success in the construction industry, Bob Nowotny, a distinguished construction director, shares the groundbreaking strategy that led to a triumphant infrastructure bid in Australia. This success story, underscored by a relentless
Jeffrey Tobias reminded us that the origins of AI stretch back much further than many realise. He shared insights from his early days teaching AI, a time when its potential was constrained by limited computing power and high costs. However,
In today’s rapidly evolving business landscape, the emergence of ‘Synthetic Customers’ is reshaping the way companies interact with their clientele. Synthetic customers, powered by advanced artificial intelligence and machine learning technologies, are digital entities designed to simulate real customer behaviors
In the ever-evolving world of customer service, Artificial Intelligence (AI) has emerged as a transformative force. This technology is not just redefining how we interact with customers but is setting new benchmarks in efficiency and personalisation. The integration of AI
Recently, one of our directors had the privilege of attending a thought-provoking webinar exploring how Generative AI (Gen AI) is poised to revolutionise business innovation. Various global enterprises, spanning sectors from food to construction, showcased their experiments with Gen AI
The democratisation of AI is levelling the playing field, allowing smaller companies to compete effectively with their larger counterparts. This is a seismic shift in the business landscape, empowering businesses to harness the full potential of AI without the need for enormous
In recent times, ChatGPT has found its place in the sun, offering answers to a spectrum of queries ranging from culinary concoctions to life’s broader questions and professional correspondence. However, lurking within the premium version of ChatGPT, known as ChatGPT4,
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