THE CHALLENGE
Allianz, one of Australia’s largest insurance companies, was experiencing internal issues that were driving high levels of employee dissatisfaction, turnover and recruitment challenges to support BAU operations and business growth. Allianz had identified that the onboarding steps were critical moments for employee experience, generating significant pain for new starters. The Strategy Group worked with the Allianz Strategy team to redesign the onboarding experience to significantly improve employee satisfaction and retention.
THE APPROACH
Reimagining the as-is onboarding experience and initiatives.
The Strategy Group worked collaboratively with the Allianz project team to draft what the ideal future onboarding experience should be like, for employees and the business. We identified and prioritised the key changes required to deliver the future onboarding experience and categorised them as both ‘quick win’ and long-term/strategic.
We co-facilitated a collaborative workshop with key Allianz stakeholders from across the business (HR, IT, Digital, Finance, etc.) to provide feedback and endorse the future onboarding experience and changes identified. We helped the Allianz project team set up squad teams who started implementing those changes using an Agile project management approach.
OUTCOMES
Identifying quick win and strategic initiatives that would transform the onboarding experience for new starters
- Redesigned the company-wide onboarding experience to improve employee satisfaction and retention
- Brought the ‘outside-in’ employee perspective to the onboarding process
- Clearly identified improvement opportunities (quick wins/tactical and strategic changes)
- Helped Allianz teams ideate ‘outside the box’ to identify creative and pragmatic improvement changes
- Guided high-achieving cross-functional squad teams who started implementing identified changes
